With so many platforms, strategies and marketing approaches available to us, it is easy to become distracted. Many gravitate to new, exciting and technology-focused marketing tools and social media platforms. However, what is marketing without a message? Understanding what your message is, crafting it and using it are important elements of marketing and business development.
On this #FocusFriday, take time out of your busy marketing activities and programs and examine your message. Ask questions, the answers may require you to hit the reset button or at least reexamine you message and how you are projecting it to your target audiences. The language here may be new to someone unfamiliar, but no matter: take some time to walk through this process and it will strengthen your marketing foundation which is necessary for long term personal and business success.
Message and Messaging
What is your message?
The definition of message. In terms of marketing, message is the underlying idea or theme in a marketing piece or communication, or the central or primary content or information that passes from a communicator to a receiver. When I think of message I think of what my organization is about and committed to and the value we bring to clients. Understanding your message – and it may change over time – is important. A clear and articulate message conveys confidence, success and ability. A powerful message and how you convey it is a competitive advantage and a differentiator.
In the marketing world we often discuss messaging. What exactly is it? This is the process of how you bring your key messages relating what your organization is, what its mission is and why you do what you do. Your messaging focuses on the key points you regularly make when you communicate with your target audiences. Remember, messaging always connects back to your brand.
Can you write it, articulate it and explain it? What good is a message if you can’t convey it to the audience? You message must be clear in its intent and purpose.
Is your message embraced by your organization and is is a part of how team members communicate with customers or prospects? This is vitally important and all team members must be on board and learn how to communicate and share your message effectively.
Message Projection and Consistency
Can the members of your organization explain it and convey it to prospects and clients? This is where regular training and review of your overall message and marketing messages becomes important. Remember, it’s all about focus; if we wander away from what is important, messages get muddled and this creates brand confusion. Consistency in your message and messaging eliminates confusion and keeps attention focused.
Do you have talking points that support your message? For example, if you were at a networking event and somebody asked you questions about what you do or your business could you easily convey your message and key elements of what you do and the value you provide? Preparation is important any time you or a member of your team will be “on stage” or in the spotlight. We regularly train people for TV news interviews which are typically short and to the point. Having three well defined and practiced talking points makes for a much better interview. In a business interaction you can use these defined talking points in the same way.
Do you know what your value proposition is? The definition of value proposition is an innovation, service or feature intended to make a company or product attractive to customers. Sounds technical – and it can be. However, the point here is can you explain in easy to understand terms what value you bring to a relationship and the value that your products or services bring? Being able to articulate value and back it up with examples will give you a competitive advantage when presenting or when speaking with prospects.
Competitive Advantages and Differentiators
Do you know your competitive advantages and differentiators? We know that having an edge or competitive advantage puts you in a superior position over those in your market space. How you describe these advantages and how you are different in your approaches will allow you to stand out and attract more attention. Being different is a competitive advantage. If you have not taken the time to write down your key differentiators, do so. Take the time and assess how you do what you do, why clients choose to work with you and examine how you are truly different. Write these down and commit them to memory.
Why are we going through this exercise? All too often I have been in the presence of fantastic business people. Many have great ideas, offer quality services and are leaders in their respective industries. Unfortunately, based on the way many communicate, you would never have the foggiest idea. Communicating, whether it is in person, online, or though video or audio must be done effectively and with a message.
Keep Focusing on your brand and your business.
Focus Friday is all about being more effective and successful in business and life activities. Focusing will allow you to save time and achieve goals in both your personal and in your professional life.
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By Bill Corbett
Corbett Public Relations Long Island and the World
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